I'm guessing this is one of "those" topics you don't discuss in polite company--like sex, religion and politics, but since I talk a lot about those already, I'm going to ask your opinions on a good carrier for all things electronic--cell phone, cable, internet and home phone.
Right now we're with Bell for all of that (except TV since we don't have cable, we get it the old fashioned way through the air) and I did put in a move order with them (and to get Bell Expressvu) but last night I was going over our mobile phone bill and discovered that nights start at 9pm (ie after we really need those unlimited night time minutes we pay for) and they just put our system access fee up to $8.95 from $6.95, I'm reconsidering.
What really clinched it was the email I received confirming the change. Not only is there a $55 fee (higher than the gas bill or hydro or even getting my mail redirected) there was a signature from the head of Customer Experience. What the fuck is customer experience supposed to mean? What happened to Customer SERVICE? You know that part of the fee I pay for all this stuff--that part where I call someone and they provide service to me, the customer?
Experience is a neutral term. My experience as a customer of Bell can be good, bad or in between. George Orwell nailed that one, didn't he? (Or maybe not according to the link). Basically Bell is telling me that the service is non-existence, I just get the experience of giving them money for my telecommunications stuff and possibly the experience of having someone at Bell help me out.
That being said, I may just rant here and stay with them. Everything except dealing directly with them goes pretty well. My home phone always works. My internet is very fast and works 99.9% of the time, the cell reception is good (I was one of the few in my group who could get a signal at Rhinebeck for example) and though the TV is untested, family has used it with no real complaints.
I figure the evil I know is probably easier than the evil I don't know and I get to keep my phone numbers and email addresses. Though I do hate those stupid beavers.
However since I have this blog and everything could change if I wanted, I'll canvas you Ontario types. Who do you have for this stuff? What do you like? What don't you like? Any smaller companies you might recommend? Let me know. Keep the horror stories short though because I know there are lots of them out there.